Customer Testimonials
The service was beautiful, they brought the vehicle to my job 30 miles away for me to preview & drive. Then they tinted my windows for free. My final paperwork took less than 30 minutes and I was in and out, I’ll definitely send my family & friends!
Purchased 2 vehicles within a week ( a Cadillac and a GMC Sierra) both brand new. The customer service provided by Brandon and Maxx made this a very sweet and comfortable experience! Both gentlemen are very polite, courteous, knowledgeable and kind! They both went above and beyond to make sure my requirements were met. Everything exceeded my expectations but their customer service and interaction was second to none! Thank you so much!
I was completely shocked and impressed with Garlyn Shelton. The first time things did not work out in my favor however, Jospeh came through and to my delightful surprise I got a call letting me know I would be able to get the car I wanted and at the payments that I can work with. I’m ever so grateful for all the work Joseph and Jimmy did for this to happen.
Great experience. Salesman was helpful and not pushy. When I'm ready to buy I will definitely talk to them.
Super attentive, great communication. Only dealership I trust.
Joey was great to work with and found the perfect vehicle for our family that also fit our budget. We are extremely happy with Garlyn Shelton.
My experience at Garlyn Shelton Cadillac was nothing short of perfect. If you are looking for a no nonsense approach to purchasing or leasing a vehicle Garlyn Shelton Cadillac is your place. The staff was awesome and communicated well. All of my questions and concerns were taken seriously, resolved, and stress free. So if you are in the market for a new vehicle Harvey and the staff at Garlyn Shelton Cadillac is the place to go. Thank you for an amazing buying experience, I will definitely be a return customer.
Best service department I’ve ever dealt with. Mistakes happen but the staff at the service department really care. The manager Gary was very helpful.
Awesome staff here. And Jimmy was super helpful in finishing the paperwork and just super helpful and friendly!!!!
The customer service representative are always professional. They always answer my questions.The customer waiting area is always looking clean and professional.
I have been a satisfied customer for over a decade and they have always been dealing in good faith. I always return to Garlyn Shelton and get the best deals and service for my vehicles.
My husband and I stopped in one day to look at the new Cadillacs and walked out with a new CT5 V series. Our salesperson, Matt Gray was very helpful. He has a large personality, is very knowledgeable about all the cars on the lot and their features and gave us a very good deal to boot! I recommend if y'all need a new car stop in and see Matt. If he isn't there Garlyn Shelton has a lot of other great people to help you get what you need!
We just bought a new Cadillac CT5. Our salesperson Matt Gray was fantastic. He was very knowledgeable about all the cars on the lot and gave us a good deal.
Matt Grey made it super easy to trade in our Sienna and buy a different one. Experience was great. Dealership was super easy to work with. Would definitely recommend.
Helpful with very little sales pressure. Honest in their dealings- overall good experience with buying our car
Sales staff and financing people were amazing. Super caring and helpful. This is my 2nd purchase in the last 3 years and will continue to purchase from them.
The work and service from the dealership is first class I have been taking my Cadillacs there for ten years and have had my family purchase 5 cars from this dealership.I would recommend this Dealership to anyone looking to purchase a Vehicle especially a Cadillac
In the market for a Jeep Rubicon, in my online shopping I found one @ Garlyn Shelton Buick GMC Cadillac, a barely used [it is essentially new] 2024 Wrangler Rubicon 2-dr w manual 6 speed transmission + other desireable packages. Long story short, I contacted the Internet sales department with my offer & put down a deposit [Thanks Lesa & Alexis!] as I was unable to drive up from San Antonio on Saturday. Brandon Barber in sales reached out Saturday early afternoon and we confirmed a Monday visit to the store. Throughout the whole process that began with his call, Brandon was outstanding to ... Read More Google - Apr 1, 2025
He treated me like a human being and he work very hard to make sure I was happy
Hannah was awesome. She was very friendly and helpful. Made the process so much easier. Need more like her
Most of the personell are friendly and greets and speak, however there are a couple that even though yuh speak to them need an attitude adjustment. I saw this myself, I had heard this before from someone that have purchased a new caddy there. Waiting to see if the salesman follow up my text a few ago.
If you are looking for a new vehicle Garlyn Shelton is the place. Maxx was our salesman. He is very knowledgeable and not demanding. Stop by and ask for Maxx, he will treat you right.
My wife and I recently had the pleasure of visiting Garlyn Shelton Cadillac Dealership, and I must say, it was one of the most impressive car-buying experiences we've ever had. The staff were incredibly friendly and knowledgeable, making sure we felt valued throughout the entire process.
The team, particularly Brandon (sales) and Jimmy (finance), went above and beyond to understand our needs and preferences. They presented us with a range of options that fit our budget and requirements, ensuring we found the perfect vehicle.
They were transparent about the vehicle's features, warranties, and any additional costs. This openness ... Read More Google - Mar 8, 2025
This has been the best purchasing of an automobile I have ever had. The sales staff and office staff were great. This was a excellent experience.
I never have a problem getting in. Walt always takes care of me and does a good job of explaining things.
I recently purchased a SUV from Garlyn Shelton Cadillac, and I couldn't be happier with my experience. Mathew Gray was incredibly helpful throughout the entire process. He was knowledgeable, patient, and made sure all my questions were answered. Mathew went above and beyond to ensure I found the perfect vehicle to fit my needs. His professionalism and dedication truly made the car-buying experience enjoyable. I highly recommend Mathew Gray and the team at Garlyn Shelton Cadillac for anyone looking to purchase a new vehicle. Thank you, Mathew, for all your help!
Always great service. Staff are professional.
I been getting my trucks serviced for years and always have had Great service friendly staff
Eloy was great on helping me out !!!
Brandon and Jimmy were great. Got the car we wanted, and most important, my wife is happy with her new car.
Great service
Great customer service . Jimmy and Hannah were amazing and very helpful. Love my new Buick!!’n
I worked with Ashley at Garlyn Shelton BMW in Temple on getting my new vehicle. She is very knowledgeable helpful and a pleasure to work with if you’re looking to purchase a vehicle at BMW in Temple please ask for Ashley, she will take time to get you just what you are looking for. Even after I made my purchase, Ashley called the day after to make sure I was happy with everything and to see if there was anything that I needed.
A very pleasant professional atmosphere and the best buying experience I’ve ever had.. I would buy there again and refer family or friends also. My salesperson Drew was outstanding and also a veteran who was outstanding.
Great experience
We recently purchased a Cadillac from Garlyn Shelton and our salesman was Justin Hinds. He made the whole process very enjoyable. He was friendly, courteous and professional throughout the whole buying process. Never once did we feel pressured. We feel you are fortunate to have him as part of your sales team. Sincerely, Vernon & Vicky Pedigo
Drew and Bobby were AWESOME! These guys helped me with my 2025 Escalade V purchase...they were able to get my order in sooner than expected, kept me updated throughout the build process, and kept their word by not adding on additional markup/dealer charges like other dealerships are currently doing for this vehicle. Thank you guys for delivering on your promise! I'm very happy with my purchase!!!
Steve Welch and Drew Cizek are both amazing and awesome employees very Friendly and knowledgeable
Very helpful. Great service. Thank you Lizette and Andrew.
First off, Hannah Zellmer-Carter, was amazing. She made the whole process of getting a new car painless and enjoyable. Steve Welch explained all the tech in the car (which is my favorite part) and shared a lot of useful information. Garlyn Shelton Cadillac offers a first class experience and they are forth visiting. I recommend them all very highly.
Mr. Matt is one of the best salesmem out there. He allowed me to pick the car with out trying to upsall me a more expensive car. Thank you Matt
Went with my family just looking for a pick up. Joey came and help us look what was the best for us as a family and man he did!! We are in love with our new truck!! Exactly how we wanted it! Then Jimmy worked his magic and got us an amazing deal!! Thank you so much to both of you, you guys made my veteran husband dream come true!!
Easy and no hassle great service before and after the sale,knowledgeable and very professional!
Seamless experience purchasing our new car. The staff was great and very communicative. I highly recommend them.
Luz took care of me getting my car service. She is awesome. She explained what needed to be done. She kept me informed every step of the way.
I have purchased many new vehicles in my 84 years and I felt this transaction was the best. The sales person was just super along with the rest of the staff dealt with. This was my second new car purchase from Garlyn Shelton in two years and if I live long enough I will be back.
Sales representatives didn’t bombard me upon arrival. Greeted me with a great attitude and asked what I’m looking for and let me continue to look while they patiently waited for my input. Salesman. Harvey Payne worked quickly and tirelessly to ensure that my needs were met. Even chitchatting with other salespeople there made my visit feel welcomed. Great place, great people and great service!
Steve Welch provided a fantastic delivery experience, ensuring we understood all the vehicles technology and features.
My experience with Draven and Jimmy was perfect and a very enjoyable they both worked very hard to make sure the vehicle I got was everything I needed and more plus they both went above and beyond to get my vehicle loan done and us out the door
Great service
The dealership was top notch. The staff was very knowledgeable and helpful. I would highly recommend them to anyone.
Hanna was professional, and courteous through out the process. Great experience working with Hanna. This was my second time working with Steve and he continues do an excellent job reviewing all functions of the vehicle.
We always have a great experience with Garlyn Shelton Cadillac. Brandon was so kind and made this buy so easy. Thank you Garlyn Shelton
Walt Dudley was a great service representative. Helpful and courteous.
The crew in the service department were very professional and curious. My appointment was on time and the service was excellent.
Since moving to Texas several years back, I purchased numerous vehicles and they've all been from Garlyn Shelton. I just purchased my second new Cadillac from them and I couldn't be happier. I've never taken my cars anywhere else to be serviced because I know how to take care of their customers.
Great experience. Matt Gray is an elite salesman. Best experience I’ve had yet buying a car.
After a week of looking at different types of vehicles I finally decided to go to Garlyn Shelton Cadillac, this dealership experience was a breath of fresh air ! I worked with Harvey and he was very upfront and honest about everything, he made sure to listen to my needs and work very hard to give me want I was looking for. He made sure the process went smoothly and work diligently to ensure I left there satisfied! I went in for a specific car in mind & hours later Harvey had me in the exact car I wanted with a ... Read More Google - Dec 27, 2024
Garlyn Shelton Dealer is the best, Go to Drew and he will get the best deal for you and your family !! After getting 3 bad offers, when we reached out to Garlyn everything went smooth and left with my car same night .. God Bless All Employees at Garlyn
After a week of looking at different types of vehicles I finally decided to go to Garlyn Shelton Cadillac, this dealership experience was a breath of fresh air ! I worked with Harvey and he was very upfront and honest about everything, he made sure to listen to my needs and work very hard to give me want I was looking for. He made sure the process went smoothly and work diligently to ensure I left there satisfied! I went in for a specific car in mind & hours later Harvey had me in the exact car I wanted with a ... Read More Facebook - Dec 24, 2024
The Service Department took care of my recall, Liz handled my situation with expertise and care.
Definitely seem to maintain a very professional dealership. The staff does an excellent job in customer service.
Harvey was professional, and courteous, and exemplified knowledge of the vehicle we wanted. We highly recommend Harvey to assist you in purchasing your next vehicle. Excellent service.
Good product but slow and poor communication. Not helpful when buying from out of state.
Great service representative, really takes care of the customer.
simply fantastic, very informative and professional.
Darvon was very helpful Steve helped program my can and he was very helpful. Thank you
Salesman Matt and Finance Rep Jamie provided excellent customer service and handled all my needs. I recommend the Garlyn Shelton dealership to my family, friends and colleagues!
We have purchased several vehicles from Garlyn Shelton’s various dealerships and have always loved the treatment and service we have received. Which was one of the main reasons we reached out to them to purchase our new Cadillac. Matthew Gray was very nice and a very knowledgeable sale rep and would pass his name onto any of our friends and family that would love to buy a GMC or Cadillac. We look forward to continued services from this dealership.
The Cadillac team was able to get me in, diagnose my problem, fix it, and get me out in a short time.
I had a problem with the service department getting my vehicle parts in. They took care of my issue and I am pleased. Failure to communicate will cost you money.
After dealing with another Cadillac dealership in Arlington and being seriously disappointed, I had the pleasure of meeting Hannah Carter and the team at Garlyn Shelton Cadillac! They made the process of leasing a vehicle so easy, quick and pleasant!! I cannot say enough about Hannah, Jamie in Finance, Steve Welch and Esme in Internet Sales. They each played a part in ensuring that my purchase was exceptional. The staff at Garlyn Shelton Cadillac put the customer first and that is something that not all dealerships can say. My advice, if you're thinking about purchasing a new car, is ... Read More Google - Sep 25, 2024
I have always enjoyed my experiences at Garlyn Shelton GMC. Both as a customer, and an Employee. Thank you for making sure everything runs smoothly.
Anytime I come here my experience is always great! Everyone is always helpful!
I drove a couple hours to come to Garlyn Shelton and it was well worth it. The personal touches and the way were treated was top notch! Will definitely buy from them again. Hannah Carter and company were the best!
Hannah is an exceptional sales person who will go above and beyond during and after the sale of a vehicle. I bought a vehicle here and Hannah has been the absolute best.
These folks do a first rate job on everything they do.
I had a great experience with Garlyn Shelton Service Department they were able to get me in for a Tire rotation and Oil change for an emergency situation without an appointment.
It was good the people were very nice 👍
Matt Gray! His personality made us feel welcome and comfortable to talk about deals without feeling pressured or nervous. Great Salesperson! Very helpful and informative! Everyone there treated us with kindness and respect. Gave us a great deal on our Cadillac. Thank you!
Professionalism and workmanship is top notch!!!
Very quick!! In and out… problem resolved
I recently had the pleasure of working with Harvey Payne, and I can't recommend him highly enough. Harvey is an exceptional car salesman who truly understands the importance of customer service. From the moment I walked into the dealership, he made me feel comfortable and valued. His extensive knowledge of the vehicles and his transparent approach made the entire buying process smooth and stress-free. Harvey took the time to understand my needs and preferences, providing personalized recommendations that perfectly matched what I was looking for. If you're in the market for a new or used car, Harvey Payne ... Read More Google - Jun 24, 2024
Best sales person ever, not pushy, real knowledge, to have a genuine conversation and hear real knowledge, im thankful. Great guy garlyn shelton has!
Service department unprofessional, disrespectful~Schemers. Mess with my tire sensor. I WILL NEVER GO BACK!